Delivery, returns and refunds policy

Standard Delivery

  • Free delivery for orders over £50. £5 Delivery charges apply for orders under £50.
  • Your order will be delivered within 3 to 5 working days to most of the UK mainland. Delivered by Royal Mail.

Returns & Refunds

  • Please make sure we receive your returned items within 14 days from the day you receive them. You will be refunded via the original payment method.
  • If you return your purchase after 14 days but within 28 days you will receive a Margot London gift card to the value of the returned item.
  • You may also return or exchange items in store at Margot London. Return your item within 14 days of receiving and you will be refunded by the original method. If you return your item after 14 days but within 28 days you will receive a Margot London gift card to the value of the returned items.
  • If you return your purchase after the period stated above (except for faulty/damaged goods) we reserve the right not to offer you a full refund.
  • No refund will be given without a receipt or other proof of purchase.
  • Items returned must reach us in perfect condition with swing tags still attached.
  • We do not refund or exchange LDN:Skins, Outback Organics or Billion Dollar Brows items.
  • Our refund policy does not affect your statutory rights in respect of faulty/damaged goods.